Who is Abt?
How can I track my order?
How do I return my order?
Are all of the items featured at the Abt "brick and mortar" store available online?
Will you be adding more brands to your online store?
Do you have a privacy policy?
Does Abt ship to locations outside the U.S.?
Do you offer PAL video or dual-voltage equipment for use overseas?
How much do you charge for shipping?
How much do you charge for taxes?
How do I look up a product or category on the Abt site?
Can I purchase an item I couldn't find on your
website?
Do you have a price matching guarantee policy?
Why do you require customers to fill out an agreement form when purchasing a DIRECTV receiver box?
Does Abt use cookies on its website?
Why are some model numbers different on Abt’s web site from the manufacturer’s web site?
At what point in the order/shipping process does Abt charge my credit card?
Why is it important to buy from an authorized online retailer like Abt?
A: Abt is a family owned and operated consumer electronics
& appliance retailer based in Glenview, IL(a suburb of Chicago).
For more than 70 years, Abt has worked hard to exceed customers
expectations and provide the best service in the business. We
are an authorized dealer for every manufacturer we offer, and
we provide toll-free product assistance before and after the
sale. We also stock everything we sell in our 350,000 square
foot headquarters. The facility also includes one of the largest
in-house repair centers in the US, which services almost everything
we sell.
| Q: Are all of the products featured
at Abt’s "brick and mortar" store available
online? |
A: There are still many items we carry in our store which are not yet featured on our website. As we continue to build this site, we expect to eventually get everything online. In the meantime, you can obtain price quotes for any item carried by our manufacturers (for a complete list click here ). Click here and e-mail our sales department the brand and model number and a quote will come back to you within 24 hours (usually faster). If you prefer to request a quote over the phone, call 1-(888)-228-5800.
| Q: Will you be adding more brands
to your online stores? |
A: Yes, we plan to continue to add more brands and
product categories to our online store. Abt is an authorized
dealer for everything we sell. We place a high priority on maintaining
a superior relationship with all the manufacturers of all the
products, and everything we sell comes with a full U.S. manufacturer's
warranty. Therefore, we need to work out special agreements
with manufacturers to authorize us to sell their products online.
| Q: Do you have a privacy policy? |
A: Yes. Abt does not share any personal information you give us online without your permission. Click the link for the complete Privacy Policy .
| Q: Does Abt ship product to locations
outside the US? |
A: 
Currently, Abt ships only to addresses within the United States. There are several reasons for this policy:
- Abt's manufacturer agreements restrict our selling area to the United States and its territories.
- Many of the products Abt sells will not work in Europe, Africa, Australia or Asia because different countries use different radio broadcast frequencies, different television broadcast and VCR recording standards. Electrical voltage and DSS satellite coverage also vary.
- Many of the products Abt offers through its on-line stores are not sold outside the United States. This can make repair difficult, inconvenient and time-consuming.
Abt will continue to review this policy. We hope that in the future, we will find ways to offer our products to people living outside the United States. In the meantime, we welcome all visitors to our website.
| Q: Do you offer PAL video or dual-voltage
equipment for use overseas? |
A: We do offer a few products that will convert the PAL Video and/or dual voltage equipment to the US standard. However, we’re only authorized to sell these (and the remainder of our products) in the US. Currently, we do not sell any products to customers outside of North America.
| Q: How much do you charge for
shipping? |
A: See the complete description of our Shipping Policy. Incidentally, when you fill out our online order form, our system automatically calculates and displays the shipping charges for your inspection. Every order under 50lbs is free of charge. Click here for a complete list of our shipping promotions.
| Q: How much do you charge for
taxes? |
A: See the complete description of our Sales Tax Policy. Incidentally, when you fill out our online order form, our system automatically calculates and displays the taxes before you commit to purchasing any item. For most states we do not charge sales tax.
| Q: How do I look up a product
or category on the Abt site? |
A: At Abt, we try and make our web site as easy to get around as it is in our store. Just click on any product category listed on the navigation bar (the left-hand side of the web page) and it will take you to that product page. Once there, click on an item listed for more detailed information or to purchase. If the category does not have specific products listed, click on a brand icon and visit the manufacturers site for product specifications on the item you are looking for. Once found, click here and e-mail our sales department or phone us at 1-(888)-228-5800 for a price quote.
| Q: Can
I purchase an item I saw in your store, but not on your
website? |
A: There are still many items we carry in our
store which are not yet featured on our website. As we continue to build
this site, we expect to eventually get everything online. In the meantime,
you can obtain price quotes for any item carried by our
manufacturers (for a complete list click here).
Just click
here and e-mail our sales department the brand and model number and
a quote will come back to you within 24 hours (usually faster). If you prefer
to request a quote over the phone, call 1-(888)-228-5800.
| Q: Do you have a price match
policy? |
A: At Abt, we strive to give our customers the
best service and pricing available anywhere.
If you have found a better price within 30 days of your purchase on any
product at another legitimate authorized retailer, we will do everything
possible to meet or beat that price.
SUBJECT: Price match
TEXT:
1. URL of product on competitor's website
2. Name of competitor
3. Your name, email and model number of product you are looking for pricematch on
4. Abt's price
5. Competitor's price
6. Your order number (if applicable)
Due to the various factors, our customer service department cannot search through generic websites to locate the item in question, so please provide the exact URL reference (for the page containing the item) to facilitate processing. Abt will certainly match it's own price. Please allow 24 hours for a response.
| Q:Why do
you require customers to check an agreement form when
purchasing a DIRECTV receiver box? |
A: As of March 2002, DIRECTV requires customers to
adhere to an activation agreement when you purchase any satellite
receiver box sold within the US. Instead of filling out a form,
you can now simply check the "Yes, I agree" button when checking out.
| Q:Does Abt Electronics use cookies
on its website? |
A: Yes, we use per-session cookies, which are removed from your computer as soon as you close your browser. We do this to make the shopping experience easier on our customers as well as make our system run smoother. These cookies do not extract any information from your computer. Because of this, it would be impossible for our site to track demographic information from our customers.
| Q: Why are some model numbers
different on Abt’s web site from the manufacturer’s
web site? |
A: At Abt, the model numbers are made to be user friendly. The Engineering Codes are removed and the basic color scheme is added at the end. The color scheme codes are as follows: BK- Black, WH-White, SS-Stainless Steel, BT-Bisque, WWH-White on White, BWH-Black on White.
| Q: At what point in the order/shipping
process does Abt charge my credit card? |
A: For in-stock merchandise, your credit card
is charged when your order is finalized in our shopping cart
(and we plan on it shipping within 24 hours). If your item is
on backorder, your credit card is not charged until the item
arrives (unless it is a special order).
| Q: Why is it important to buy
from an authorized online retailer like Abt? |
A: Buying from an authorized online reseller means a handful of things: 1) The manufactuer's warranty will be honored. 2) You can be sure the products you buy are intended to be sold in the US market and are not "gray market" goods. Also, all products are shipped sealed from the manufacturer (ensuring you that no accessories or key components have been removed) and finally; 3) Authorized resellers are required to go through regular training to understand the benefits of their products- this information gets passed along to the customer.
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